Archive for February, 2011

Need a phone book?

Nope, neither do I. Who actually uses phone books anymore?

All right, sure, there are still some elderly or Luddites out there that need a new phone book every 6 months, but the rest of us have moved on to various applications on the Internet, right?

And yet, AND YET here there is another useless bag o’ phone books outside my door. What a waste of perfectly good paper that could be used for something better, something useful.

Why are they still delivering them door-to-door? Why can’t they maybe leave a stack at a central neighborhood location like the post office and people can pick up a new one whenever they choose?

Sorry, but this bag will go directly into the garbage (because there’s no place to recycle it here) along with just about everyone else’s. And I’m resentful that I have to pick it up like a wet bag of dog doo and dispose of it at all.

What a waste.

Cox (Mis)Communications

I have a friend who loves his I *heart* Cox t-shirt. I think he’s nuts.

So I got this email MONDAY telling me they’d already hooked up the cable and Internet. Swell. I can and have done self-installing. No problems, right?

Then I moved on TUESDAY and that evening tried the self-install thing. The TV tells me I’m disconnected, call the operator. And the Internet, well the Internet came up on the Cox page and after following directions, told me I was ineligible. Fuck off!

So I called. Waited 17 minutes for a human. Human A and I went through every step known to man and there is NO signal coming to my TV. Colored static. Scheduled a technician for WEDNESDAY afternoon. Transferred me to the Internet department. Waited 8 minutes on hold.

Human B in the Internet department was on a roll when my phone died, and I had to call back to get Human C – another 12 minute wait. Human C and I got it figured out after a while. Score on the Internet!

WEDNESDAY afternoon gets here and I get a call from Technician A, sitting at the old (wrong) address. He said he’d call me back and never did. WEDNESDAY night I started all over again with the phone waiting (8 minutes) and Human D did all the same stuff that Human A did – even though I told her exactly what we’d ALREADY done and I only wanted to schedule another technician, who is here now. Jared is stumped at what the problem is but hasn’t stopped trying.

I HATE having to repeat myself. If you have a problem, you should get ONE person to communicate with. I cannot tell you how many times I repeated “I just moved and am self-installing” and “I’ve double checked all the connections and turned everything off and on again multiple times.” Especially the second night, I told Human D I just wanted to know what happened to the technician and she made me go through every step Human A did. They have a script and will not venture from it.

They should not call themselves Cox Communications because they don’t actually, you know, communicate.

Well, here it is. Jared tells me the cable in the walls is faulty causing a couple of channels to spaz out. And Cox will charge me to run a new line outside because the issue is inside the building. And because the apartment manager isn’t in until tomorrow, I dunno if they’ll reimburse me so I said screw it. I’ll deal with not watching TMC and Cspan. Oh well. Every other channel is fine so far.

Grrrrrrrrr.

And I haven’t even started on the issues I have with my new apartment, which are not that bad but I’m already frustrated as shit over the Cox thing.